HuddleCare — Terms of Service

01Agreement to these Terms

These Terms of Service ("Terms") are a binding agreement between you and HuddleCare LLC, a Wyoming limited liability company ("HuddleCare," "we," "us," or "our"), governing your use of the HuddleCare mobile app and the website and web app at huddlecare.app (together, the "Service").

By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

PLEASE READ SECTION 18 (DISPUTE RESOLUTION) CAREFULLY. It requires most disputes to be resolved by binding individual arbitration, waives your right to a jury trial and to participate in class actions, and includes a 30-day right to opt out of arbitration.

02Eligibility

You must be at least 18 years old to create an account or use the Service. By using the Service, you represent that you are 18 or older and able to enter into this agreement. The Service is not directed to and may not be used by anyone under 18. A child may be the *subject* of care in a Child Care Huddle (with information entered by adults), as described in the Privacy Policy; this is different from being a user.

03What HuddleCare is

HuddleCare helps families and care teams coordinate around a person, child, or pet (an "Elder," "Child," or "Pet" Huddle). Within a private group ("Huddle"), members can share care updates, tasks, schedules and appointments, medications and dose logs, a care journal, messages, contacts, and documents, according to their role and permissions. Features and usage limits vary by subscription tier.

04Your account

You are responsible for the accuracy of your registration information, for keeping your password secure, and for activity under your account. Notify us promptly at support@huddlecare.app of any unauthorized use. We offer optional multi-factor authentication and recommend enabling it. You may not share your account or let others use it under your identity.

05Huddles, members, and the content you share

• Roles and permissions. Huddles have roles that control what each member can see and do. The member who creates a Huddle, or an authorized organizer, manages membership and permissions. By inviting someone to a Huddle, you authorize them to access the care content their role permits.
• Authority to share. You and your members are responsible for the content you enter about the one you care for. You represent and warrant that you have the authority to enter and share that information — including another person's or a child's personal and health-related information — with the members you invite, and that doing so is lawful.
• Shared by design. HuddleCare is collaborative. Content you add to a Huddle is visible to other members of that Huddle according to their permissions, and may remain available to the Huddle if you leave, as described in the Privacy Policy.

06Acceptable use

You agree not to: use the Service unlawfully or to harm others; upload content you do not have the right to share; harass, abuse, or impersonate anyone; attempt to access data outside your Huddles or circumvent permissions or security; reverse engineer, scrape, or overload the Service; or use it to provide professional medical, veterinary, legal, or similar services to third parties. We may suspend or terminate accounts that violate these Terms.

07Not a medical service — important disclaimer

HuddleCare is a coordination tool, not a medical device, and it does not provide medical, clinical, veterinary, pharmacological, or professional advice. Reminders, dose logs, schedules, and any informational features — now or in future releases — are aids for organizing care, not a substitute for the judgment of qualified professionals. HuddleCare does not verify medications, doses, or care instructions, and you must confirm them with appropriate professionals. Do not rely on HuddleCare for emergencies. In an emergency, call your local emergency number (in the U.S., 911). To the maximum extent permitted by law, HuddleCare is not responsible for care decisions made using the Service or for any reminder or notification that is delayed or not delivered.

08Subscriptions, billing, and refunds

• Tiers. HuddleCare offers a Free tier and paid subscriptions (Plus and Premium), with features and usage limits described in the Service and on our website. We may change pricing and features on a going-forward basis with notice.
• Where you buy matters. Subscriptions purchased on the web are billed by HuddleCare through Stripe. Subscriptions purchased in the iOS or Android app are billed by Apple or Google under their terms, and we are not the merchant of record for those purchases.
• Auto-renewal and your consent. Paid subscriptions renew automatically at the end of each billing period (monthly or, if offered, annually) at the then-current price, until cancelled. Before you subscribe, we present the price, billing frequency, renewal terms, and how to cancel in a clear and conspicuous manner, and we obtain your express affirmative consent to these automatic-renewal terms. We keep a record of that consent.
• Reminders and change notices. For any subscription term of six months or longer, we will send a renewal reminder before each renewal. We will give clear and conspicuous advance notice of any material change to price or terms.
• How to cancel. You can cancel at any time, using a method at least as easy as the one you used to subscribe. Subscriptions bought on the web can be cancelled in your account settings on the web; subscriptions bought through Apple or Google are managed and cancelled through your Apple or Google account. Cancellation takes effect at the end of the current paid period, and you keep access until then.
• Free trials. If we offer a free trial, it converts to a paid subscription at the end of the trial unless you cancel before it ends; we will disclose this clearly before you start the trial.
• Refunds. For subscriptions billed by us on the web, we do not offer refunds; if you cancel, you keep access through the end of your current paid period. For purchases made through Apple or Google, any refund is handled by Apple or Google under their policies, not by us.

09Advertising

The Free tier may display advertising in a future release; the paid tiers are and will remain ad-free. Advertising is not present in the Service today. If and when ads launch on the Free tier, they will be selected using only coarse, non-behavioral signals (Huddle type, language, and approximate region from IP address), will not be based on your care content, and will not appear alongside sensitive content, all as described in the Privacy Policy. We will provide notice and any required consent controls before advertising launches.

10Intellectual property

The Service, including its software, design, branding, the HuddleCare name and logo, and all related materials, is owned by HuddleCare LLC and protected by intellectual-property laws. We grant you a limited, personal, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms. You may not copy, modify, distribute, sell, or create derivative works from the Service except as allowed by law.

11Your content

You retain ownership of the content you and your members add to the Service. You grant HuddleCare a limited, worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, back up, and create technical copies of that content solely to operate, secure, support, and provide the Service to you and your Huddle members, and as described in the Privacy Policy. We do not claim ownership of your care content and do not use it for advertising.

12Privacy

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and share information. By using the Service you agree to it.

13Third-party services

The Service relies on third-party providers (for example, our infrastructure, payment, and email providers) and may link to or interoperate with third-party services. We are not responsible for third-party services, and your use of them is subject to their own terms and policies.

14Suspension and termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you violate these Terms, if required by law, or to protect the Service or its users. Sections that by their nature should survive termination will survive, including Sections 7, 10, 11, 15, 16, 17, and 18. Care-data handling after account deletion is described in the Privacy Policy.

15Disclaimers

Except as expressly stated and to the maximum extent permitted by law, the Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that reminders or notifications will always be delivered on time or at all. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

16Limitation of liability

To the maximum extent permitted by law, HuddleCare and its owners, employees, and providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, data, goodwill, or care records, arising out of or relating to the Service, even if advised of the possibility of such damages.

To the maximum extent permitted by law, HuddleCare's total cumulative liability for all claims relating to the Service will not exceed the greater of (a) the total amount you paid HuddleCare in the twelve (12) months before the event giving rise to the claim, or (b) one hundred U.S. dollars (US$100).

Nothing in these Terms limits liability that cannot be limited under applicable law (for example, liability for fraud, gross negligence, or willful misconduct, or other liability that applicable law does not permit to be limited). Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

17Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless HuddleCare LLC and its owners, employees, and providers from third-party claims, damages, losses, and reasonable expenses (including reasonable attorneys' fees) arising out of your misuse of the Service, your violation of these Terms, your violation of the rights of others, or your lack of authority to enter or share another person's information.

18Dispute resolution — governing law, arbitration, and class-action waiver

Please read this section carefully. It affects how disputes between you and HuddleCare are resolved.

A. Governing law and venue. These Terms and any dispute relating to them or to the Service are governed by the laws of the State of Wyoming, without regard to its conflict-of-laws principles, except that the Federal Arbitration Act governs the interpretation and enforcement of the arbitration provisions below. Subject to the arbitration agreement, the exclusive venue for any dispute not subject to arbitration is the state or federal courts located in Wyoming, and you consent to personal jurisdiction there. Nothing in this section deprives you of the protection of any mandatory consumer-protection law of your home state that applies to you and cannot be waived; to the extent such a law applies, it governs over a conflicting provision here.

B. Informal resolution first. Before starting arbitration, you and HuddleCare agree to try to resolve the dispute informally for 30 days. The party raising the dispute will send a written notice describing it and the relief sought — to HuddleCare at support@huddlecare.app or HuddleCare LLC, 30 N Gould St, Ste N, Sheridan, WY 82801; to you at the email associated with your account. If the dispute is not resolved within 30 days, either party may begin arbitration. This informal step is a precondition to starting arbitration, and the deadline to file is paused while it runs.

C. Agreement to arbitrate. Except for the matters in Section 18(E), you and HuddleCare agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by final and binding individual arbitration, administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect (and, where applicable, its Mass Arbitration Supplementary Rules), as modified by this section. The rules are available at adr.org. The arbitration will be conducted in English, by a single arbitrator, and may proceed by document submission, telephone, or video where the AAA rules allow; any in-person hearing will take place in the county of your residence or another mutually agreed location. The arbitrator may award the same individual relief a court could. HuddleCare will register this arbitration agreement with the AAA's Consumer Clause Registry and will pay the portion of AAA fees allocated to a business under the AAA Consumer fee schedule; you are responsible only for the consumer's filing-fee portion set by that schedule, and the arbitrator may reallocate fees as the rules permit.

D. Class-action waiver. You and HuddleCare agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate or join the claims of more than one person and may not preside over any class or representative proceeding. If this class-action waiver is found unenforceable as to a particular claim or request for relief, then that claim or request will proceed in court, but the rest of this Section 18 will remain in effect for all other claims.

E. Exceptions. Either party may (1) bring an individual claim in small-claims court if it qualifies, and (2) seek injunctive or other equitable relief in court to stop infringement or misuse of intellectual property or unauthorized access to the Service. Filing such a matter does not waive the rest of this section.

F. Mass filings. If 25 or more similar demands are filed against HuddleCare by or with the coordination of the same or coordinated counsel, the AAA Mass Arbitration Supplementary Rules and the associated process (including process-arbitrator review, batching, and any bellwether or staged procedures provided by those rules) will apply, to promote efficient and fair resolution. The class-action waiver in Section 18(D) still applies; the cases remain individual arbitrations.

G. Your right to opt out of arbitration. You may opt out of this arbitration agreement (Sections 18(C), (D), and (F)) by emailing support@huddlecare.app within 30 days of first accepting these Terms, stating your name, the email on your account, and that you opt out of arbitration. If you opt out, disputes proceed in the courts identified in Section 18(A); opting out does not affect any other part of these Terms. If you do not opt out within 30 days, you agree to arbitration.

H. Survival and severability. This Section 18 survives termination of your account and of these Terms. Except as stated in Section 18(D), if any part of this section is found unenforceable, the rest remains in effect.

19Changes to these Terms

We may update these Terms from time to time. If we make material changes — including to billing or to this dispute-resolution section — we will provide notice through the Service or by email and update the "Last updated" date. For material changes to Section 18, we will give you a reasonable opportunity to opt out of the change as described there. Your continued use after an update means you accept the revised Terms.

20General

• Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and HuddleCare regarding the Service and supersede prior agreements on that subject.
• Severability. If any provision is held unenforceable, the rest remains in effect.
• No waiver. Our failure to enforce a provision is not a waiver of it.
• Assignment. You may not assign these Terms; we may assign them in connection with a merger, acquisition, financing, or sale of assets.
• Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.
• Notices. We may provide notices through the Service or by email. Notices to us go to support@huddlecare.app or HuddleCare LLC, 30 N Gould St, Ste N, Sheridan, WY 82801.

21Contact us

• Support: support@huddlecare.app
• Mail: HuddleCare LLC, 30 N Gould St, Ste N, Sheridan, WY 82801